Susan Dooley
Dale Carnegie Course Instructor/Sales Advantage Instructor

Susan Dooley graduated Cum Laude from Michigan State University in 1992 with a degree in Environmental Science. The first 10 years of her career were spent lobbying for waste reduction and recycling initiatives within the public and private sectors. She was instrumental in securing financing for a million dollar recycling facility, and administered contracts providing services to a population of over 350,000. She partially credits her success in the environmental realm to the training she received as a student of Dale Carnegie. In 1999, Susan turned her passion for the training into a full time career, becoming certified as an Instructor and Performance Coach. Susan is a multi-course instructor, delivering the Dale Carnegie Course, The Sales Advantage, and customized products related to Leadership and Performance Improvement. Susan has personally trained over 2000 individuals, and serves customers in multiple industries.

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Carol Kocan
Health Care Industry Focus/High Impact Presentations Course Instructor

Carol Kocan has a Bachelor of Science in Chemistry. She worked in the medical field as a Medical Technician doing drug analysis and toxicology. Carol is a multi-course instructor trained in presenting The Dale Carnegie Course, High Impact Presentations, Leadership Training for Managers, Leadership Advantage, and workshops in the Professional Development Series. With her knowledge of the healthcare industry, she partners with clients to develop collaborative skills to increase professionalism and gain a competitive edge.

Linda Meloche
Dale Carnegie Course Instructor

Graduated with a Bachelor of Science from Michigan State University in 1984. She has been a Dale Carnegie instructor since 1986 and has personally trained over 2500 people. She has worked with companies in Southeastern Michigan in the development of leadership, quality service, communications, human relations, coaching, team-building, goal setting and management skills. Linda is also host of cable TV show "Around Town with Linda" in her hometown of Chelsea.

According to Linda, "As far as what being a Dale Carnegie Instructor means to me. Ralph Waldo Emerson said it best when he wrote, "Knowing that even one life has breathed easier because you have lived, this is to have succeeded." That says it all."

Julie Pfitzenmaier
Dale Carnegie Course Instructor

Julie Pfitzenmaier graduated from the University of Michigan in 2002 with a Bachelors degree in History. She then attended Wayne State University Law School, earning her Juris Doctor and admission to the State Bar of Michigan in 2005.

Ms. Pfitzenmaier is currently an Associate at The Findling Law Firm, PLC, where she specializes in probate administration and litigation, including decedent's estates, conservatorships and guardianships, and will contests. Ms. Pfitzenmaier also provides probate support for personal injury and medical malpractice attorneys. In March of 2007, Ms. Pfitzenmaier was a presenter at the Michigan Trial Lawyers Association Seminar, "What Every P.I. Lawyer Must Know About Probate." Ms. Pfitzenmaier also serves on the board of the Women's Bar Association.

What being an instructor means to Julie...
"... being an advocate for each class member that walks into the classroom: investing in their success and helping them grow and reach their full potential,
equipping people with tools to help them enhance and transform their personal and professional life, no matter what their profession or stage in life and surrounding myself with people who are dedicated to self-improvement."

Patti Rapson
Automotive Team/Multi-Course Instructor

Patti Rapson brings a great depth of experience to the automotive team of the Ralph Nichols Group, Inc. For more than 20 years she has been developing and delivering training specifically for the automotive industry, and has personally trained over 10,000 employees from top executives to entry level positions. Patti is consistently in the top 10% of Dale Carnegie salespeople worldwide, and combines her experience and understanding of today's automotive industry to partner with big and small manufacturing companies to improve morale, promote behavioral changes, and develop individual employee leadership. She has been honored by DaimlerChrysler for the 'Highest Standards of Professionalism' in her instruction of the Dale Carnegie Course. Patti is adept at understanding the needs of an organization and developing programs that enhance the objectives and targets of that organization.

Stacy Sloan
Dale Carnegie Course Instructor

Stacy Sloan earned her Bachelors degree in Journalism & Public relations from Madonna University. She also gradutated from the prestigeous Schoolcraft Culinary Arts program and is the Vice President and Educational Chair for the Michigan Chefs de Cuisine Association.

As the Director of Culinary Education at Holiday Market, Stacy has been able to fulfill her passions for education, public relations, and artistry in this unique role. She is a contributing columnist to the MCCA's monthly publication, as well as such magazines as Michigan Sports & Fitness.

In the Carnegie classroom, Stacy most enjoys the revolutionary process of our unique program. "Carnegie is a truly a revolutionary experience in the life of the willing student. There is no other program, no other idiology that can compare to what happens in the lives of the students who embrace Mr. Carnegie's message. Confidence is built, communications are improved and relationships are enhanced. Once adopted Mr. Carnegie's principles for successful human relations are revolutionary to the mind and soul; rendering old habits and attitudes profoundly insufficient in comparison to his time-tested teachings."

Liz Scavnicky
Dale Carnegie Course Instructor/Sales Advantage Instructor

Liz Scavnicky brings over ten years of business development, interactive marketing, account and project management experience to Dale Carnegie Training. Most recently, Liz was Director of Business Development at StartupNation, LLC where she grew the Dell, Discover, Microsoft, UPS Store and Visa accounts. Prior to StartupNation, LLC, Liz significantly grew the General Mills, NWA, Target and Yahoo! accounts at ePrize, LLC.

Before joining ePrize, Liz lived in Minneapolis where she managed the Best Buy account for Handleman Company. Prior to her tenure at Handleman Company, Liz worked on several web-based applications and CRM initiatives for General Motors and GMAC Financial Services.

Liz earned her MBA in International Business from the University of Michigan in 2002. She has completed semesters abroad at the University of Montpellier in Montpellier, France and Hong Kong Baptist University. Having been awarded a Presidential scholarship, Liz earned her Bachelors degree at Wayne State University in 1998. Liz is fluent in French.

Liz is a member of the Michigan Council of Women in Technology; 313 Digital - Metro Detroit's Premier Digital Organization and the Adcraft Club of Detroit.

What being an instructor means to Liz..."It amazes me that while the adoption of continuous process improvement, e.g. Kaizen, programs are prevalent amongst businesses, few individuals actually set goals and measure performance. How else can one fully ascertain personal and professional growth? Serving as an instructor enables me to share Dale Carnegie's principles on Human Relations and Business Development- indeed tried and true methods for achieving success in any-thing, sale, skill, dream- a person desires. There is no greater reward than to witness class members improve their personal and professional skills by leaps and bounds!"

Mark Will
Partner/Multi-Course Instructor

At the age of 17, Mark Will was managing three gas stations for Pierce Oil Co. While in college, Mark started Computerized Business Services, Inc. which provided accounting and computer consulting services for local companies. After college he served as Controller, Vice President and Chief Financial Officer of small automotive supplier companies. He has a BBA degree in Accounting Information Systems (degree in Accounting with minor in Computer Science). In 1998 became an instructor of the Dale Carnegie Course: Effective Communication and Human Relations and in 2002 became a certified instructor of the Managerial Development Course. Mark is the Vice President of Strategic Alliances for the Ralph Nichols Group.